Refund policy

We want you to love every piece. If something isn't right, you have 30 days after your item arrives to request a return.

What can be returned
Items must be in the same condition you received them: unworn or unused, with tags attached, and in the original packaging. Please keep your order confirmation as proof of purchase.

How to start a return
Email us at hello@alohachic.co with your order number and the item you'd like to return. Please don't send anything back before hearing from us. Aloha Chic pieces are shipped by different trusted brand partners, so each item has its own return address and instructions. Once your return is approved, we'll email you the correct return address and step-by-step instructions for your item. Items sent back without an approved return request can't be accepted.

Because items in one order can come from different partners, they may arrive in separate packages, and each may have its own return instructions.

Made-to-order products
Some pieces are made to order by our production partners. Unless an item arrives damaged, defective, or incorrect, made-to-order and custom products can't be returned or exchanged. If anything goes wrong with your order, please reach out and we'll work with you to find a fair solution.

Damaged, defective, or wrong items
Please look over your order when it arrives. If an item is damaged, defective, or not what you ordered, email us as soon as possible with your order number and a photo, and we'll make it right.

Items that can't be returned
Personal care and beauty products, custom or personalized items, sale items, and gift cards can't be returned. Shapewear is final sale for hygiene reasons. If you have a question about a specific item, just ask.

Exchanges
The quickest way to get a different size or color is to return the item you have and, once the return is approved, place a new order for the piece you want.

European Union 14-day cooling-off period
If your order ships to the European Union, you may cancel or return it within 14 days for any reason. As above, items must be unworn or unused, with tags, in the original packaging, with proof of purchase.

Refunds
We'll let you know once your return has been received and inspected, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If it's been more than 15 business days since approval and you don't see your refund, please email us at hello@alohachic.co and we'll be happy to help.